7/3/09 Credit card processing down.

Authorize.net, one of our payment processors, is having an outage.  They’ve been offline since 11:15pm PST July 2nd (last night) due to a fire at their datacenter in Seattle.  Apparently their backup datacenter, in San Jose, couldn’t handle the load and is also having problems.  You can find more information on their Twitter account and this TechCrunch article.

Our other payment methods, like Amazon’s Payments service, remain online.  We hope Authorize.net will be able to fix their problems soon – it sounds like they’re making progress.

We’re sorry for the headaches this is causing you and your customers, and will aggressively explore alternative options that have better redundancy in the future.