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10/8/09 Site Issue

October 8, 2009

A critical part of our infrastructure failed this morning and its backup is having issues as well.  Our engineers are looking into it and will restore service as quickly as possible. Sorry for the inconvenience.

07:26 PDT – we’ve identified the problem and were able to fix it. now to bring everything else back online, sorry for the delay

07:45 – we’re in read-only, verifying everything is OK before we put everything back

07:50 – sorry, spoke too soon. a few components still need attention before even read-only. we’re working as fast as we can, sorry for the continued delay

10:09 – all clear. sorry about that. we’ve identified several areas of improvement to avoid this in the future.

Categories: outage, SmugMug
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