11/12/09 – Scheduled Maintenance

We’ll be doing some hardware and software upgrades on Thursday night that will likely require us to go into read-only mode during our weekly scheduled maintenance window starting at 10pm Pacific.  We’ll update with details as we go along.

22:08 Pacific – We’re starting. I’d imagine this will last a few hours, but we might finish sooner.
02:35 Pacific – We’re all done for the night. Luckily we weren’t in read-only mode for very long during this window, but we got lots done. Thanks for your patience!

11/10 – Read-only mode

We just released some great new features and found a bug that wasn’t caught during testing.  We’re fixing it now and expect the site to be back online shortly.  More info about the features can be found here.

13:40 PST: back to normal, sorry for the hassle folks!

10/15 Maintenance Beginning

23:03 PDT – We just put the site into read-only mode in preparation for our software update tonight during our scheduled maintenance window.

00:10 PDT – The new software is live on the site, but we’re still in read-only mode while we test and debug.

01:30 PDT – The software is looking quite solid, but we’ve found a few small bugs we’re working through. You’ll probably see the site in and out of read-only mode a few times while we finish our testing.

03:00 PDT – The site has been fully operational now for quite awhile. We know of a few lingering bugs we’re currently working out, but most of them are minor. Barring any unforseen problems, we’re probably done with maintenance for the night, but if we find something, we will of course react quickly to fix it.

06:00 PDT – small bug for pros in their prosales pages – the details link for orders takes you to your homepage. We’ve fixed it internally and it’ll be live on the site a bit later today, sorry for the brief hassle!

10:00 PDT – Prosales page bug fixed.

More info regarding tonight’s software update

You can read (and comment) on SmugMug’s software update we’re doing tonight over at this thread on Digital Grin.

We’ll probably begin somewhere around 10pm Pacific, and hope everything goes smoothly.  The site will be in read-only mode for awhile while we check and test everything thoroughly, which means you won’t be able to login, add photos, comment, or buy prints & gifts.

Thanks in advance for your patience tonight as we work hard to improve our service!

SmugMug in read-only mode

We’re investigating a problem with the site slowing down.  We’ll post again as soon as we know more.

13:25 PDT – We found and resolved the performance problem, all systems are go. Sorry for the inconvenience!

13:40 PDT – There are still some lingering issues as some of our systems catch up. More as we get it…

13:55 PDT – Everything is all caught up. Again, sorry for the inconvenience. All systems should be go.