SmugMug Status Updates » SmugMug

7/7/09 Site offline

Don MacAskill — Tue, 07 Jul 2009 07:13:04 +0000

SmugMug is currently offline. It’s for just about the dumbest reason I’ve ever seen for a site being offline (our load balancer licenses expired – and the guy in charge of them knew they were expiring – but it had slipped his mind).

Thanks to the nature of the outage, we can’t even put up a friendly and apologetic error message, which makes things even worse.

Needless to say, we’re very embarrassed and working on getting it resolved. A thousand apologies for this stupid outage.

Monday Maintenance – January 26th

Andy Williams — Mon, 26 Jan 2009 19:15:04 +0000

Hi folks, very sorry for the late notice, but we’re going to be taking the site offline tonight, at around 10pm PST. We hope to keep the downtime to about an hour or so. We’ll post updates here. Thanks!

Maintenance 12/26/08

Don MacAskill — Fri, 26 Dec 2008 17:14:33 +0000

So this is embarrassing. We’ve had an important hardware rollout pending all week, waiting for our normal weekly maintenance window on Thursday night. Only last night, I was convinced it was Wednesday night, not Thursday, so I didn’t perform the upgrade we needed. (It’s been one of those weeks).

So, I’m sorry, but we have to take the site into read-only mode for a few minutes today. It’ll likely be late at night (after 10pm Pacific time) if at all possible. I anticipate us to be completely online during the upgrade, but we won’t be able to accept new uploads. I don’t expect the maintenance window to last more than 10-15 minutes, but you never know with these things.

Sorry again for the confusion. :(

Outage

Don MacAskill — Tue, 14 Oct 2008 03:55:04 +0000

We’re very sorry, but there’s an unusual problem with one of our datacenters that we’re currently investigating. We’re working as fast as we can, but due to the unusual nature of the problem, this may take a little while.

More as we get it…

Maintenance 5/8 @ 10pm

Don MacAskill — Fri, 09 May 2008 04:24:50 +0000

During our normal scheduled weekly maintenance window, we’ll be doing some behind-the-scenes work that we don’t expect will affect site operations. In other words, we don’t think the site will be either down or in read-only mode. That being said, Murphy’s Law is always in full effect, so keep your fingers crossed…

Assuming things go according to plan, you may see moments of site slowdown as we rotate machines in and out of some of our clusters, but we expect them to be relatively minor and short-lived.