SmugMug Status Updates

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• Card Processing back online 

  Andy Williams 1:19 pm UTC on July 3, 2009 Permalink
  

  We’re happy to say that credit card authorizations and credit card processing is back to normal. Sorry for the hassle, folks.

   

• 7/3/09 Credit card processing down. 

  Don MacAskill 10:11 am UTC on July 3, 2009 Permalink
  Tags: amazon, amazon payments, authorize.net, credit card, processing

  Authorize.net, one of our payment processors, is having an outage.  They’ve been offline since 11:15pm PST July 2nd (last night) due to a fire at their datacenter in Seattle.  Apparently their backup datacenter, in San Jose, couldn’t handle the load and is also having problems.  You can find more information on their Twitter account and this TechCrunch article.

  Our other payment methods, like Amazon’s Payments service, remain online.  We hope Authorize.net will be able to fix their problems soon – it sounds like they’re making progress.

  We’re sorry for the headaches this is causing you and your customers, and will aggressively explore alternative options that have better redundancy in the future.

   

• 6/11/09 Maintenance Complete 

  Andrew Gibbons 12:49 am UTC on June 12, 2009 Permalink
  

  We’re all set, thanks for your patience. There should have been little to no impact (unless you were using our API with IE6, but we fixed that problem!)

   

• 6/11/09 Maintenance 

  Andrew Gibbons 10:08 pm UTC on June 11, 2009 Permalink
  

  Sorry for the late notice (and for the inconvenience), but we’re going to put ourselves into read-only with some brief periods of total outage as we try to collect some diagnostic data from our new load balancer firmware.  Hopefully it will be short and sweet, but there might be some extended downtime with the API as we break it for a bit!  I’ll try to be fast, and will post when we’re done!  Starting in a few minutes….

   

• May 31, 2009: Issue Resolved 

  Andy Williams 8:34 pm UTC on May 31, 2009 Permalink
  

  We should be all set – sorry for the brief outage!

   

• May 31, 2009: Outage 

  Andy Williams 8:21 pm UTC on May 31, 2009 Permalink
  

  We’re experiencing a technical issue, the site’s down right now, and our engineers are working on the problem right now. Updates as we get them.

  We’re very sorry about this, we don’t like it any more than you do.

   

• 5/22/09 API issue Resolved 

  Andrew Gibbons 8:00 am UTC on May 22, 2009 Permalink
  

  Looks like there’s an issue with the network software update performed earlier, we have reverted and will troubleshoot (and reschedule) the update for later.  Sorry again folks.

   

• 5/22/09 API issue 

  Andrew Gibbons 7:45 am UTC on May 22, 2009 Permalink
  

  We’re currently tracking an issue with api.smugmug.com that may or may not be related to last night’s network maintenance.  We are still troubleshooting, however might need to place the site in read-only mode.  More info here once we know more, sorry about this!

   

• 5/21/2009 Network Maintenance Complete 

  Andrew Gibbons 3:14 am UTC on May 22, 2009 Permalink
  

  Sorry folks, ran into some hiccups.  We did our best to revert and keep things out of read-only mode and full outage as much as possible. Everything ended up well in the end!  Thanks, and sorry for any inconvenience!

   

• 5/21/2009 Network Maintenance Starting 

  Andrew Gibbons 11:27 pm UTC on May 21, 2009 Permalink
  

  OK, here we go! Heading into read-only, just to be safe.